Wow! References to George Orwell's 1984, Conrad Hilton's one man band fight against communism, scripted dialogue and Marriott's 66 steps to clean a room, IHG's "star scales are nonsense", Ellsworth Statler & Dominique 'DSK' Strauss-Kahn. What a great 'Hotel Management 101 in a nutshell' article in The Economist: http://www.economist.com/news/christmas-specials/21591743-be-my-guest